What we can help with
- Login, account security and password problems.
- A completed payment where a product, balance or privilege was not credited.
- Website, launcher or game-server errors.
- Rule violation reports and sanction appeals.
- Privacy and personal-data requests.
What to include
- Your player username and a short subject.
- A detailed description, date and approximate time of the event.
- For payments, the internal order number or transaction ID, payment method and amount.
- Screenshots, video or other evidence where useful.
Stay safe
- Never provide your password, full card number, CVV, one-time code, private key or seed phrase.
- BLACKOUT DAYZ staff do not request this information or ask you to install remote-access software.
- Do not post payment or personal information in public channels. Use a private ticket only.
Appealing a sanction
Submit one appeal within 14 days, explain why you disagree and include new facts or evidence. Abuse, spam and duplicate tickets do not speed up review and may result in support restrictions.